For further assistance, contact the software vendor. The information is provided as a courtesy for your convenience. Note: This document references software that is not maintained or supported by Cisco. You might want to run a packet capture in order to debug the network setup or to verify the network traffic that reaches or leaves the appliance. The appliance provides the ability to intercept and display TCP, IP, and other packets that are transmitted or received over the network to which the appliance is attached. When you contact Cisco Technical Support with an issue, you might be asked to provide insight into the outbound and inbound network activity of the ESA. This document describes how to configure and collect packet captures on the Cisco Email Security Appliance (ESA), and perform additional network investigation and troubleshooting.
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